Aviation
An AI passenger assistant for international airports
Our PortAssist kiosks serve passengers at airports in 5 countries, with an assistant that speaks their language, in real time and like a person would.
5countries where PortAssist kiosks serve airport passengers
The challenge
Every day, thousands of passengers speaking dozens of languages look for gates, transfers, services and directions. Information desks get crowded at peak hours, and finding the right answer quickly, in your own language, is hard.
What we built
PortAssist is our airport AI assistant: a kiosk with a real-time avatar that talks with passengers by voice or touch. Our speech models pick out the passenger’s voice in a noisy terminal, and our multilingual language models answer in the language they were asked in, within seconds.
Each kiosk is set up with its own terminal’s information: gates, services, shops and transport.
What changed
- Passengers get answers around the clock, in their own language, without queuing at the information desk.
- Information staff spend their time where a person is really needed instead of on repeated questions.
- The same platform runs in 5 countries, adapted to each terminal.
From the field
In their words
“Clear guidance, fast delivery, and a collaborative approach.”
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